Digital customer experience
We help businesses get real benefits by focusing on the products and services their customers really need. Our digital consultants and engineering team will help to design and implement convenient IT solutions serving the purpose to meet and even exceed your customers’ expectations:
- Customer mobile apps
- Customer portals and websites
- Ecommerce solutions
- Intelligent loyalty programs
- Customer service
Also, we help you use the potential of big data to collect customer data and feedback across multiple channels and turn it into meaningful insights and data-driven decisions, find ways to modify your customer strategy and offer new cooperation models.
Just a couple of points on how big data helps enhance customer experience and contributes to customer loyalty:
- Deep personalization is based on a 360-degree view of a customer.
- Segmentation and product/service design based on segment needs.
- Digital customer experience consistent in all channels and touchpoints.
We deliver the solutions that change the nature of things and increase their functionality and reliability. With the Internet of Things and big data, users get opportunities to monitor their connected things (be it industrial equipment, vehicles, wearable devices, and more), give commands remotely, and get alerts and notifications if something goes wrong:
- Digitalization of maintenance operations:with the big data from connected things, it’s possible to assess their performance and predict breakdowns.
- Optimization of device productivity: big data helps check device productivity and find out which components of smart, connected products need further research and investments.
- Improving smart, connected products: sensor data helps find out the most frequently used and underused features and spot which features can be removed or replaced with better equivalents.
- Uncovering new and more profitable revenue models: gathering the big data about how customers are using products and services to offer more effective cooperation options (for example, use-based pricing).
We make digital solutions an efficient enabler for reinventing talent management at every stage of the employee lifecycle and promoting corporate employment brands:
- Technology-driven hiring
- IT solutions for smooth onboarding
- Continuous-learning solutions based on mobile technology augmented reality and chatbots.
- Digital tools for quick and effective staff assessment
- Advanced HR analytics
Applying big data in HR processes, enterprises significantly reduce the volume of guesswork and make well-informed decisions regarding hiring, training, and promoting employees.
We find the best ways to upgrade a traditional workplace and transform employee experience with IT solutions that improve employee wellness, help control work-life balance, and drive performance.
With Microsoft Gold Collaboration and Content Competency, we apply our 14-year expertise in SharePoint consulting to deliver a full range of SharePoint solutions including intranets, web portals, web content management systems, solutions for document management, knowledge and innovation management, project management, and more.